Which are our requirements?
- Good understanding of business processes and computer skills;
- Fluency in English;
- Ability to prioritize tasks and work efficiently with the available resources to deliver the best results;
- Problem solving skills and the ability to deliver high quality service remotely to clients;
- Strong verbal and written communication skills and the ability to communicate clearly complicated concepts to customers;
- Good understanding of the logic flow of SQL statements or JSON content will be appreciated;
- Excellent work ethic and a customer service oriented attitude;
Nice to have:
- Previous experience in offering support for ERP Software/ Applications;
- Previous experience in handling troubleshooting for business software products;
What will you do?
- Provide first level support to customers by responding promptly to inquiries;
- Helping with day-to-day troubleshooting tasks in order to assist customers with our ERP system;
- Handle incoming support issues via available channels (e-mail, telephone, community network);
- Troubleshoot and analyze application-related issues and fix them;
- Establish and maintain a positive and professional relationship with customers;
- Analyze customer’s business systems and requirements in order to deliver the right solutions;
- Ensure timely resolutions for customer issues, escalating them when necessary;
- Work closely together with the team to complete tasks and projects;
- Document customer inquiries and reported problems and provide feedback and resolutions for implementation;
- Collaborate with other cross-functional team members for handling customer issues and share best practices;
- Answer support calls and resolve requests or dispatch them to the person designated to assist;
- Monitor the help desk ticketing system and work directly with customers to resolve tickets;
- Participate to special projects and system testing as requested.
Despre companie
The Contam.ECG team, having an extensive experience in implementing business software solutions and strong knowledge of the requirements for multiple industries (trade, distribution, production and services), has the mission to offer the necessary support to its customers to streamline their business processes through digitization, in order to be fully aligned with the industry standards.